I normally don’t get too fired up about things. But when I do, you darn well better bet I am going to spew my mouth about it.
A dear friend recently went through surgery. Unfortunately she lives 1500 miles away, and I couldn’t go visit her or bring her dinner. Or even just BE there for her.
So, I ordered flowers.
Or so I thought…..
The company I ordered from was called Ava’s Flowers. Apparently they are based in New York, NY. Not the impression I got. As I did a generic search of flower shops in her hometown and they were the first to pop up. Either way. I ordered flowers to be delivered on a Saturday (I knew she was coming home Saturday AM). If you’ve ever ordered flowers before, you know you pay more for flowers to be delivered during the weekend. By Tuesday I still hadn’t heard anything from my friend. Which was odd to me. Since she and I had been texting back and forth through the last several days. I know her well enough to know she would have sent me a picture and a ‘thank you’ immediately after she got them.
When I called customer service on Tuesday night (around 8pm), they said that they were sorry for the inconvenience and that the flowers were sitting on a truck to be delivered tomorrow (Wednesday).
How long have they been sitting on that truck? “Well, ma’am. I don’t have that information.” So…there’s a possibility they have been sitting on a truck for over 4 days now? “Well, I guess, but it would be a refrigerated truck.” That doesn’t make a hill-beans difference, if they were to be delivered on Saturday, can you tell me why it is now 4 days later and they still haven’t been delivered? “No, I can’t help you with that, but I’d like to make it right for you. I’ll be emailing a coupon for 20% of your next order from us”
Now, tell me. Why would I want to order MORE flowers if the ones I already ordered STILL hadn’t been delivered?
“Well, then what I can do for you is give you back a $10 credit (on the online flower shop’s account, meaning I wouldn’t actually even GET $10 back), and we will upgrade the bouquet.” But, you said the bouquet is sitting on a truck. For something like that, what am I looking at? A delivery next Tuesday? No thank you. I’d like a refund.
We argued back and forth for a good 15 minutes. Finally, at this point I am being absolutely belligerent, because I was so upset at the whole situation. I think she finally understood my point when I started slewing cuss words at her. At some point I said to her too: “I understand that you’re not the owner of this particular flower shop, as it seems this is a chain company. Either way, I would put it to you this way, and you can take this to upper management: If your birthday came around, and your best friend (seemingly) completely forgot about it, and you got flowers delivered 5 DAYS later. How would you feel? Probably a little hurt because she forgot, huh? Yeah, well, what do you think my friend who lives 1500 miles away thinks right now?”
Since then I have posted numerous reviews on the company detailing my experience so that others hopefully will research before they purchase from this company. I would suggest strongly that you don’t trust this company with your money. But I would also suggest you research a company before making a purchase, any purchase. That’s something I am normally religious about, but this time wasn’t. And I definitely learned my lesson on this one.